Composed AI connects your support knowledge, detects recurring ticket patterns, and deploys a grounded AI assistant that resolves queries in real time.
The same tickets appear every week. Agents spend hours answering questions that are already documented. Customers wait. Quality suffers.
Product FAQs, refund policies, account issues. Support teams manually resolve the same 30 questions thousands of times per month.
Answers live in Notion, Confluence, email threads, Slack, and individual agent memory. Customers get inconsistent answers depending on who they reach.
Ticket spikes happen. Teams react. But no one knows why volume is up or which product changes caused the surge.
When AI can't answer, it fails silently or gives a wrong response. Handoffs to human agents lose context and slow resolution.
Most help centre tools index documents but can't reason across them. Most AI chatbots generate answers — they don't cite them.
Off-the-shelf AI assistants generate plausible-sounding answers without verifying them against your actual policies. One wrong answer damages customer trust.
Help articles go stale. Teams manually update Confluence. No system detects when documentation gaps are causing ticket surges.
Standard support tools report on volume and resolution time. None of them detect why certain questions keep appearing or which product changes drove the surge.
Composed AI connects your support documentation, product knowledge, and ticket logs into a unified Knowledge Base — then monitors it continuously for patterns and deploys a grounded assistant to resolve queries in real time.
The AI assistant only responds from content your team has approved. Every answer is cited. No hallucinations.
Composed AI detects recurring ticket themes, surfacing signals like 'refund policy questions up 40% this week' before your team is overwhelmed.
When a question exceeds the AI's confidence threshold, it seamlessly hands off to agents in Zendesk, Intercom, or Slack, passing the complete conversation log and verified evidence trail.
No separate product. The same unified platform used across your organisation — applied to support operations.
Composed AI continuously monitors your ticket logs, help centre, and product documentation. When patterns emerge — a policy question spike, a recurring product bug, a surge in cancellation requests — a Signal is raised with evidence, impact score, and suggested owner.
When a Signal fires, your team can open Ask Composed and investigate. Ask 'What changed in the product this week that could explain the surge in billing questions?' and get an evidence-backed answer traced to specific knowledge sources and ticket patterns.
The Customer AI assistant is grounded in your approved Knowledge Base. It answers from your policies, not from general training data. Every answer cites the source. AI Readiness scores the assistant's quality before it goes live and after every knowledge update.
Composed AI detects that 'refund policy' questions have increased 68% over the last 48 hours. A signal is created with evidence, impact score, and ownership assignment.
A support lead opens Ask Composed and asks: 'What changed in our refund policy or product this week?' The answer traces back to a policy page that was updated without notifying the support team.
The support lead updates the refund policy document in the Knowledge Base. Composed AI validates the update and marks the knowledge gap as resolved.
The Customer AI assistant picks up the updated policy and begins answering refund questions accurately. AI Readiness confirms the change improved answer quality by 22%.
Volume returns to baseline. The resolved investigation is saved as a persistent thread. The team now has a reusable runbook for future policy-related surges.
Routine questions — FAQs, policies, account help — are resolved by the AI assistant without involving a human agent.
Instead of days of manual investigation, support leads identify the cause of ticket surges in a single Ask Composed session.
Serve customers natively in over 40+ global and Indian regional languages (Hindi, Spanish, Japanese, Tamil), while standardizing internal operations feed in English.
AI Readiness evaluates every answer dimension — accuracy, grounding, hallucination risk, coverage — before and after every knowledge update.
Upload your help documentation, policies, product FAQs, and any connected support platform. Composed AI ingests and structures everything into a shared Knowledge Base.
Within hours, Composed AI surfaces the first recurring patterns from your existing ticket history. No configuration needed.
Configure the Customer AI assistant, test it against real support queries in the sandbox, and score its readiness before deploying to your support channel.
Every new signal creates an investigation thread. Every investigation improves the Knowledge Base. The system gets smarter with every cycle.
Connect your support data, detect recurring patterns, and deploy an AI assistant grounded in your approved knowledge.