The Knowledge Base is the shared foundation that powers Signals, Ask Composed, and your customer chatbot — from a single source your team builds and controls.
The same content your team curates drives detection, investigation, and customer responses — with no duplication and no manual syncing between tools.
The Knowledge Base defines what your business knows. Discovery compares incoming telemetry and ticket data in any language against that knowledge, automatically standardizing final Signals in English to keep your operations team unified.
See Discovery LayerWhen your team asks a question, Ask Composed searches the Knowledge Base alongside connected data sources to construct a cited, grounded answer. Every claim traces back to a source document or record.
See Investigation LayerThe chatbot answers customer questions by searching the Knowledge Base in real time. If an answer cannot be found in the approved knowledge, the chatbot declines gracefully and logs the question as a gap.
See Customer AIThe Knowledge Base ingests content from documents, databases, websites, and operational systems. Connect once — every experience stays current automatically.
Policies, guides, product specs, and reference materials.
Internal playbooks, SOPs, and process documentation.
Terms, compliance rules, and operating policies.
Pricing tables, product catalogs, and structured reference data.
Product pages, feature descriptions, and marketing content.
Support articles, FAQs, and troubleshooting guides.
Developer docs, API references, and integration guides.
Structured business records, product data, and custom tables.
Ticket history, conversation logs, and resolution records.
Funnel data, usage events, and cohort exports.
Connect your existing business applications in minutes. Composed AI continuously synchronises data and maintains logical tenant isolation.
Sync product catalogues, orders, and refund policies.
Ingest historical ticket logs and live conversation feeds.
Sync internal wikis, documentation, and product specs.
Monitor active customer channels and log team threads.
Sync relational databases, product tables, and schemas.
Ingest policies, guides, PDF materials, and spreadsheets.
Sync CRM customer history, contacts, and account deals.
Sync conversation logs, help articles, and user details.
The Knowledge Base is not a static repository. It is the active foundation that every experience in Composed AI draws from to produce something actionable.
Upload documents, link your website, connect databases, and sync support and analytics data. We natively support all 40+ global and regional Indian languages (including Hindi, Tamil, and Bengali). Composed AI indexes everything and keeps it current.
Your team reviews, organises, and approves the content that enters the Knowledge Base. You control what is trusted and what is excluded.
Every connected experience — Signals, Ask Composed, and the chatbot — draws from this approved knowledge to form evidence. Nothing is generated from model assumptions.
Signals are detected, investigations are grounded, and chatbot answers are cited — all because the evidence behind them traces to a specific, approved source.
When the Knowledge Base does not have an answer to a customer question or an internal investigation, it does not guess. It logs the gap and surfaces it to your team.
Unanswered patterns from the Discovery Layer — where data exists but no knowledge covers the topic — are surfaced as signals for your team to review.
Every question your customer chatbot cannot answer is recorded. Your team sees a list of what customers are asking that the Knowledge Base does not yet cover.
Track which topics are consistently unanswerable. Prioritise Knowledge Base updates based on question volume and customer impact.
None of the connected experiences will fabricate an answer when knowledge is missing. The gap is surfaced, not silently covered over.
Content does not enter the active Knowledge Base until a designated admin reviews and approves it.
Every change to a knowledge document is recorded. You can see what changed, when, and who approved it.
Specific documents, pages, or data tables can be excluded from the Knowledge Base even if they are connected to Composed AI.
Restrict the chatbot to a subset of the Knowledge Base while giving internal investigations access to the full set.
Connect your documents, databases, and content. Every experience in Composed AI draws from the same approved knowledge automatically.