REASONING LAYER

Every answer comes with proof.
Ask Mana doesn't guess.

Ask Mana reasons across every connected source — signals, documents, past investigations, and live data — and responds with citations, not confidence tricks. If it doesn't know, it says so.

U
What caused the recent spike in API errors?
M
Based on 3 recent tickets and the v2.4 deployment log, the spike is related to rate limit changes in the authentication service.
EVIDENCE FIRST

Built to show its work.

Every answer links back to the exact record or document it came from. If Ask Mana isn't confident, it says so, instead of presenting a guess as fact — enforced by independent validation, not just prompted for.

You never have to blindly trust an AI output. You can click any citation to verify the source material instantly.

Conversation excerpts

Citations linking directly to specific turns from chat, email threads, and call notes.

Document paragraphs

References to sections from knowledge articles, policies, and playbooks.

Data rows and events

Pointers to specific product events, CRM records, or database rows.

Historical investigations

Links to prior signals and resolutions that relate to the current question.

NATURAL LANGUAGE

What you can ask.

Ask complex, multi-part questions that require synthesizing data across different tools and teams.

What changed in our top accounts this month?

I found 3 major shifts in top accounts. 1) Enterprise usage dropped 12%. 2) Feature adoption of "X" stalled. 3) Support tickets for onboarding increased by 25%.

12 citations

Why did support volume spike for onboarding?

The spike correlates directly with the new UI rollout on the 4th. Specifically, 84% of these tickets mention confusion around the new integrations tab.

45 citations

What have we already learned about this integration issue?

A prior investigation by Product on the 10th noted that the OAuth flow fails on Safari. The engineering team has a pending fix scheduled for this Friday.

3 citations
CONTEXT AWARE

Role-specific skills.

Ask Mana adapts its starting point to whoever is asking, understanding the vocabulary and goals of your specific function.

Product

Skill: Feature adoption blocks, usage anomaly detection.

Customer Success

Skill: Account health scoring, churn-risk scans.

Marketing

Skill: Campaign impact analysis, messaging gaps.

Sales

Skill: Pre-sale friction points, objection clustering.

Operations

Skill: Policy violations, process breakdown reviews.

Finance

Skill: Cost center analysis, licensing efficiency.

Leadership

Skill: Weekly executive brief, cross-team alignment.

From answer to asset.

Every conversation with Ask Mana can become a Persistent Investigation — reusable, shareable, something your team builds on instead of starting over. When a quick question uncovers a deeper strategic issue, you can transition seamlessly into a dedicated workspace.

ASK MANA → CONNECTED

The reasoning layer sits at the center.

Ask Mana doesn't operate in a vacuum. It draws input from Signals and outputs structured context into Persistent Investigations, linking the entire intelligence lifecycle together.

Signals Input
Knowledge Base
Investigations Output

Ask your first evidence-backed question.

Get an answer with citations in seconds — not spreadsheets or guesswork.