LIVE SUPPORT

Coordinate AI handoffs with your human team.

Composed AI flags low-confidence conversations, urgent issues, and routed signals so your team can review, own, and resolve them from one cockpit.

Low-confidence routing without manual triage Complete evidence history for every handoff Priority scoring for urgent conversations Critical alerts for the right team
composed.ai/app/handoff
Live Support queue showing customers waiting for human handoff
HOW IT WORKS

How AI handoff works.

STEP 1

Anomalies or low-confidence data are detected across your sync tables.

STEP 2

System triggers a routing route, mapping the signal to the correct department.

STEP 3

Your team inspects the evidence, assigns ownership, and reviews next actions.

STEP 4

Human oversight verifies the pattern before triggering final workflows.

AGENT INBOX

Everything agents need when AI needs help.

Department cockpits

All open signals and data anomalies sorted in one inbox. Filter by category, department, or urgency.

Direct ownership assignment

Assign team members to investigate signals. Keep records of who is working on each pattern and what action is taken.

Source-backed evidence

Every signal shows the complete evidence history — what data rows matched, what the records say, and where the gap lies.

Audited slack alerts

Get pinged in Slack when a critical signal requires human review. No tab-switching required.

composed.ai/app/logs/active
Live Support takeover view showing a human agent stepping in to help

Admins control team ownership and access.

Workspace owners and admins decide which teams can view assistants, sources, client workspaces, conversations, and routed signals. Every review, assignment, and action is logged.

Human review for every critical handoff.

Composed AI detects the issue, routes the context, and keeps your team in control of the final action.